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Return and Refund policy :

  • We will refund or exchanges for purchased items that is out of stock.

  • Although it is stated that Preorder/ Backorder items will take 10-14 working days, refunds is only for obvious manufacturing defects only and not for delayed shipment. we cannot fully control or guarantee the expected delivery date to be followed by our supplier factories that has led to unforeseeable delays

  • Returns and exchange are only for products that are caused by obvious manufacturing defects only.

  • Return must be done within 3 working days upon receiving your order and unworn, unwashed and unaltered.

  • Once the order is placed and confirmed, we strictly don't accept cancel order and don't accept exchanges of size or returns since all measurements are provided clearly in the product description.


  • All return shipping fees will be borne by the customer unless the return is due to incorrect or defective item. A processing fee of RM9 (WM) & RM14 (EM)

  • Surprise bag / sale / promotion items are strictly non exchangeable/ returnable/ refundable.

  • Free size items is strictly not allowed return/exchange

  • Refund would only be done as store credit voucher,credit voucher able to use within 180days only , 
  • strictly no cash refund is allowed

  • We are not liable for any missing/lost returns sent via non-trackable shipping.

  • We reserve the right to refuse any returns or exchanges deemed inappropriate.

  • You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

  • Item should only be returned via courier and tracking number must be provided.

  • Return via Mail : enquiry@msqueen.com

  • Mail your item to the following address:

    Ms Fancy Enterprise (JM0813562-V)
    +60186699916
    22,Jalan Kencana 1A/2, Pura Kencana Sri Gading
    Batu Pahat, 83300
    Johor , Malaysia
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